If you would like to sign up or unsubscribe from special offers and promotions go to HasbroToyShop.co.uk, go to "My Accounts" and "Your Preferences" and check or uncheck "receive Hasbro e-mails".
Go to "My Accounts" and register using your e-mail address. Choose a password for your account so that when you come back to HasbroToyShop.co.uk in the future, you can speed the checkout process by using the same shipping and payment information. You will also be able to use your password to make changes to your account information.
If you know your e-mail address there is a "forgot your password?" link in our Returning Customers Login area. To access this area, click the "Log in" link on the top of our home page. Then provide your email address and click the "forgot your password?" link. We will e-mail a temporary password to you.
We accept MasterCard, Visa, Maestro and Solo. Please enter your credit card number without spaces or dashes. We will also ask you to enter your credit card Security Number. (The Security Number is the 3-digit number on the back of MasterCard and Visa cards).
When providing us with delivery information, please make sure you enter a valid UK postcode. Unfortunately we do not ship overseas or to the Republic of Ireland.
You can change your billing or shipping address by logging in to "My Account" at the top of our homepage, then clicking on "Personal Data." If you experience any problems, please contact us at CustomerService@HasbroToyShop.co.uk. Unfortunately, you will not be able to change the destination of your order if you have changed your address after you placed an order.
First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of HasbroToyShop.co.uk. You can also search by brand, category and age range. When you find an item that interests you, click the name or image of the item to see additional information about the product that may help you in your purchase.
We reserve the right to limit quantities of any product we sell. We also reserve the right to refuse fulfilment of any order. We may take either of these actions after your order has been placed. We offer this site as a convenient shopping experience and service to our customers, but the availability of any product or service we offer is subject to change. For our full terms and conditions please click Terms & Conditions of Use and Sale.
If you want to order an item from HasbroToyShop.co.uk, click the "Add to cart" button on the item's product detail page. Once you've added an item to your Shopping Cart, use the cart's top navigation bar or the "Continue shopping" button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon at the top of every page of our store.
We are pleased to offer a standard 3 to 5 day service and Next Working Day delivery service. Orders with a next working day delivery requirement must be placed before 12:00 PM Monday to Friday for same day despatch. For more details, please see our Shipping Policy.
Credit cards will be pre-authorized when the order is received. Your credit card will be debited upon despatch of your order. You will receive an e-mail containing your invoice confirming that your order has been despatched from our warehouse.
Take a moment to review all of the items you've placed in your Shopping Cart. If you decide that you don't want a particular item or want to change the quantity, make the change then click the "Update cart" button on the line item. When you're ready to place an order for everything in your Shopping Cart, click the "Proceed to checkout" button.
You will be asked to register and then review your order details including shipping method and credit card payment information. Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the "Place order now" button to submit your order.
Once you place your order, we will send you a confirmation e-mail message. We will send you another e-mail message at the time of despatch. If at any point you encounter difficulty or receive an error message, please consult the tips or links in the FYI box to the right of your order form.
What can I do if I had trouble during the check out process?
If you were unable to successfully place your order online, please contact our Consumer Affairs Department via e-mail at CustomerService@HasbroToyShop.co.uk or by phone at 00800 22427276. If you made it through the check-out process, but believe that your order did not go through, you can wait to see if you receive an order confirmation e-mail before contacting us. This confirmation should be received shortly after placing your order.
What can I do if I never received an order confirmation email?
If you did not receive a confirmation e-mail within 4 hours after placing an order, your e-mail provider may be blocking our attempts to communicate with you. Please check your Junk Mail folder and/or turn off your Spam Filter to allow e-mail from HasbroToyShop.co.uk. You can then contact our Consumer Affairs Department at CustomerService@HasbroToyShop.co.uk to request that a new order confirmation e-mail be sent to you.
How can I cancel or modify an order that I've placed?
Once an order has been submitted, you can contact our Consumer Affairs Department via e-mail at CustomerService@HasbroToyShop.co.uk or phone at 00800 22427276 to attempt to cancel or change it. Unfortunately, we are unable to cancel or change orders that have already entered the shipping process.
You can help determine if your order is late based on your selected shipping method and availability of each item (as shown at check-out when you placed your order and again in the e-mail you received to confirm your order). You can check the status of your order at any time by clicking on "View Order" or "Track Order" on our homepage. If you would still like to enquire about your order, contact our Consumer Affairs Department via CustomerService@HasbroToyShop.co.uk or phone at 00800 22427276.
What can I do if a product I ordered is missing parts or instructions?
In the unlikely event that an item you ordered is missing parts or instructions, please contact our Consumer Affairs Department via e-mail at CustomerService@HasbroToyShop.co.uk We will be happy to send you the missing items with our apologies.
You are a valued customer, and we want your shopping experience with us to be hassle-free. All returns are subject to our Returns Policy. If you do need to return an item to us, please contact us on our freephone number 00800 22427276.
What can I do if I received the wrong item or a damaged item?
You are a valued customer, and we want your shopping experience with us to be hassle-free. All returns are subject to our Return Policy. If you do need to return an item to us, please contact us on our freephone number 00800 22427276.
On each product page we describe the item, point out its special features, show its availability and offer shipping details. We even suggest similar items or accessories you might like as well! For instruction or rules, go to Instructions. You can search for various items from the words, brand names, item categories, or item names.
If you have a specific question that cannot be answered with the information provided online, please contact our Consumer Affairs Department via e-mail at CustomerService@HasbroToyShop.co.uk.
How can I check if an item is appropriate for my child?
The product description for each item found on HasbroToyShop.com specifies the age group for which it is intended. Some items, such as audiovisual materials, may contain a TV or movie rating. If you are uncertain whether a product is suitable for your child or if you cannot find the age grading online, please contact our Consumer Affairs Department via e-mail at CustomerService@HasbroToyShop.co.uk.
